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Privacy Policy

Big Wet Natural Spring Water Pty Ltd (Big Wet Water) – ABN: 18 067 577 806

1. Big Wet Water’s commitment to maintaining your privacy

Big Wet Water’s Privacy Statement has been created because we value our users and recognise their right to keep personal information private.  This statement discloses our information gathering and dissemination practices for Big Wet Water.

2. Collecting information on Big Wet Water visitors

Big Wet Water collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long.  This data is always used as aggregated, non-personal information.  Big Wet Water utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you.  This aggregated information may be shared with Big Wet Water partners to provide them with an overview of how Big Wet Water visitors use the site.  This is done for the purposes of providing you with a more efficient site.

IP Addresses

Big Wet Water’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services.  Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies & Applets

Big Wet Water uses cookies to provide you with a better experience.  These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access.

This aggregate, non-personal information is collated and provided to Big Wet Water to assist in analysing the usage of the site. 

3. Collecting information on Big Wet Water Registered members

As part of registering with Big Wet Water, we collect personal information about you in order for you to take full advantage of Big Wet Water’s services.  To do this it may be necessary for you to provide additional information to Big Wet Water as detailed below.


Registration is completely optional.  However, registration for Big Wet Water’s products or services allows you to take advantage of more of the tools and resources to assist you with any products you may require. Registration includes submitting your name, email address, address, company, company classification, telephone numbers, option on receiving updates and promotional material. You may access this information at any time by clicking ‘My account’ and logging in as a ‘Registered Customer’.

4. Credit Card Details 

For credit card transactions we use SecurePay Online Payments which gives you more payment choices (Visa, MasterCard) and allows you to make a purchase online straight away. Your credit card details are transmitted securely and we do not have direct access to your full credit card numbers.  SecurePay’s privacy policy can be found here: 

5. Email communications from Big Wet Water

Big Wet Water also provides you with selected information about our product, services and website changes in our email newsletter.  This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in ‘My Account’.  Big Wet Water may also make you aware of additional products and services which form part of your relationship with Big Wet Water.

6. Storage & Security of Personal Information

Big Wet Water takes all reasonable steps to ensure the security of our system. Big Wet Water allows you to access your information at any time to keep it accurate and up to date.  Any information which we hold for you is stored on secure servers that are protected in controlled facilities. 

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Big Wet Water.  However, Big Wet Water will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Big Wet Water site.

7. Access to Your Information

Unless you become a Big Wet Water customer or register on our website, Big Wet Water does not collect information that identifies you personally. If however, you become a Big Wet Water customer, you are able to change and update your registered profile on our website at any time.  Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to: 

8. Big Wet Water Partners & Advertisers

Big Wet Water provides links and passes to third party sites.  The use of your information by these third party sites is not within the control of Big Wet Water and we cannot accept responsibility for the conduct of these companies.

9. Feedback

Big Wet Water welcomes ideas and feedback about all aspects of our website. Big Wet Water stores feedback that users send to us.  This feedback will be used to administer and refine the service and may be shared with Big Wet Water partners either in aggregate form or with specific identifying characteristics removed.

In some instances you may provide comments to us regarding our services and these comments may be displayed on our website to other users.  If you do not wish for your comments to be displayed please email and we will remove your comments.

10. Privacy & Site Changes

From time to time, Big Wet Water may review and update its privacy statement. Revised versions will be updated on the website.